Ovens Hansa (Hansa)

Took in 2014. I liked it as I saw it. Compared to other brands, they had no such functionality. Even the hosts (Burning, Bosch, Siemens ..), if they had color displays, are much scarce. Although, the logic says that the oven should fry and bake, and not show slides and create individual menus. But ... took it. And then, after a long monitoring of the Internet on reviews and reviews. Which at that time was negligible. I was rightly afraid that such a number of “brains” in the oven, and even in the neighborhood of heat and steam, might eventually start to fail and drive. And yet I bought it for 50K rubles. - “.. well, we live once!” ... all the more I hoped that it was “not a model, but a serial version already”.
The oven, as a temporary option (before the repair of the kitchen and redevelopment) was installed in a temporary custom-made table, down under the hob also purchased. So here, roofing felts from the liquid which has flowed from above from the slab, .. roofing felts just like that, .. but the screen began to drive !!! - turn off randomly! - Multiply many times in the image and go out! - jump the image and flicker! .... And all this periodically, between the normal menu, .. i.e. the screen suddenly starts to give out fortels !! - The worst thing is that all this happened, as usual, after the Guarantee !!
As a result, I was "offended" and not incl. oven 2 years. But having decided all to repair it, he called the master. After a “diagnosis” for 450 re and a call in 250 re (which, however, will be included in the cost of the repair, if suddenly), the service informed me the next day that the complete assembly, on order, would cost 45K rubles! Like this! - The stove cost 50K, .. and the screen - 45K !!! .... One thing “pleases”: - the stove itself is very cheap !! - along with the case, heating elements, heaters, a steep triple-glazed door, and three rows of telescopic slides for baking sheets! .. )

Good in every sense, except ...

.... campaign, the developers were not able to bring the display to the cosmic reliability of work in adjacent conditions with heat, steam and moisture !!!

Good for everyone. In addition to the terribly inconvenient touch control input hours. In our area from time to time, a power outage occurs for half an hour or an hour. After turning on it is simply impossible to use the oven. You must set the time, or at least somehow turn on the clock. To do this, press the menu touch key. And this is simply impossible! With the whole family, we press, three, put fingers, - the result is zero. Usually, after half an hour or so of such torment, the clock starts to work, showing 00.00, but we are happy about that. Until a new shutdown.

Good, heats evenly.

Creepy control, the dependence of work on setting the clock, the inability to easily work with the sensor.

In use 4 months. The seal is torn. As it turned out, this is a consumable item and there is no guarantee on it.

Before the seal broke, the oven worked perfectly.

It is a pity that a company such as Hansa is not responsible for the gasket that put the oven out of operation, and for them, this is just a consumable.

Good day!

We want to warn about the unscrupulous and terrible company Hansa and about their official SC in Tyumen "Your House". In November 2016 a Hansa oven was purchased at the Mvideo store. They began to use it since January 2017, after moving to an apartment. One fine May morning, we heard a terrible rumble in the apartment and saw that on the floor of porcelain stoneware lay a whole uncracked, fallen-off outer glass with an oven handle. There are no chips or cracks on this glass, it is absolutely whole, it just peeled off from the sealant. In the store where the purchase was made, they gave the SC number, which deals with this particular company.

On the phone in the SC they asked to send photos of glass, an oven, checks on vibera and that the master’s departure to the house is not needed. Everything was done and a couple of days later we were informed by phone May 26, 2017 that we were approved to replace the oven door with glass under warranty. We began to expect a spare part. Until July 10, 2017, we were informed by telephone every time that we were waiting for a spare part, but had not yet arrived. All this time the oven stands just like that. Until July 10, we were fed with promises that this week everything will be, and week after week. As a result, July 10, 2017 came the 45th day of repair under the guarantee under the law, and the repair was never made. On day 46, July 11, 2017 we turned to the SC to give us an act that they did not meet the deadlines, and with this act the store was ready to change the oven.

But here we are faced with the unimaginable rudeness of the employees of the SC. We were refused the issuance of any documents, information, application numbers, requests, etc. They said that we are not obliged to give you anything. It turns out that everything is in words. They don’t give anything, and we don’t have anything on hand. Contacted a Hansa representative in Moscow. They explained the situation, the representative of the Hansa service department Kabirova Roksolana said that in Tyumen in the SC they had to give out something that we requested. Then she promised to understand this situation. The next day, a call came from Moscow from this same Kabirova Roksolana with the text that they had consulted with our SC and decided to refuse our guarantee for 47 days! Allegedly, they stated in the warranty card that "... damage to the glass of the oven doors ..... is regarded as a mechanical defect ....", at our request, we justify this refusal, since there is no glass damage !!! it is whole, it just fell away! there are no mechanical defects on the glass, there was no external influence on it to cause damage, which is not on the glass! she could not intelligently answer and simply hung up.

That's how the employees of the official representative office of this company communicate with consumers of their goods. They throw people, are rude, drop pipes and aggravate a situation that could have been solved amicably for a long time. Naturally, the claim will lie on the table of Rospotrebnadzor. We will decide everything in court. In addition, we will put forward demands for the payment of a penalty for late implementation of the requirements for eliminating defects in the goods. Already heard that many customers are dissatisfied with the company and the maintenance of their SC in our city. We will never advise anyone to buy anything from this company. Go around and your nerves will be more whole.

Appearance, design.

Quality

It was previously considered a good brand, so they bought it. Burned according to the instructions - a sharp chemical smell. The glass wool of the oven is on. I am sure that it is VERY HARMFUL. In the summer, they opened all the nastiness to weather the smell. Contacted the service, waited 2 months. They waited for a new glass wool. Only on the street is it already late autumn. All the same. Awful chemical smell. Just how to ventilate? Where to live? I read that it is our Ukrainian friends who produce these stinky ovens. I saw this sintered cotton. It’s a pity that I didn’t take a picture. In general, this horror lasts half a year. And the manufacturer does not want to return the money. For me, Hans doesn't exist anymore.

What are the health benefits?

Dangerous glass wool. Which smolders during the operation of the oven and emits toxic substances.

I hope that my review will be useful to those who are faced with the choice of a set of built-in appliances for the kitchen. For the new apartment, new appliances were purchased, including a set of built-in appliances Hansa BCCI66136077 (hob + oven) and an exhaust hood, also Hansa. When choosing, she bribed with her design and the manufacturing country (Poland). Elements for brushed steel, recessed handles became additional arguments in her favor. They waited for delivery from the store, a few days later they installed the whole structure in a new kitchen set.

They burned it, as it is written in the instructions, and began to use it in the usual manner. Rejoiced at her appearance and the quality of the food cooked on her. But, unfortunately, the joy was short-lived. Less than a week later, when baking, there was a very loud bang, similar to an "explosion." It is good that the wife at that time was in the bathroom. Rushing from the bath to the kitchen, she discovered a smashed outer glass door and shards throughout the kitchen (over an area of ​​11 square meters).

And what could happen if the wife were at the stove ??? At least cuts and abrasions, and a maximum ... and there is no desire to think. How are these products sold in our stores? There is no limit to our indignation. Calls to the service center left a very unpleasant sensation. By my own example I declare - a set of built-in appliances Hansa BCCI66136077 carries a potential threat to the life and health of users. Never purchase this technique. Apparently, we are not the only ones. Rummaging through the Internet, I found several similar cases with the Hansa equipment. I propose that all those affected by this technique come together and file lawsuits with the courts, Rospotrebnadzor, etc., in order to bring the manufacturer to justice.

Great design

possible health hazard, disgusting service center work

Bought in November 2012 a cabinet of this company. I worked for 3 years and fell down. True, it is worth adding that I operate quite often 3 times a week. But for kitchen appliances, this should be the norm. Breakdown goes one after another.Or several parts at once, or a couple of months pass between them. On spare parts you can already buy a new one. Against the old Russian Elektra with a failure every 3 years and is not near. Convenience, design and size are important things, but basic performance and reliability. I regret that they threw it out without me, now I would have returned it and left it as it is.

Size, design, affordable controls.

Low reliability, expensive repairs.

In the store, the consultant advised us to turn our attention to the Hansa BOEI 67550015 oven, we looked, liked it, bought it. The handles are recessed, it looks good outwardly, dishes are evenly baked and cook many times faster. Useful volume for me is good - 60 liters. Inside there are 2 baking sheets, a grill and a temperature probe. We don’t use the latter, not mine.

It is very convenient that you can put forward baking sheets and at the same time not be afraid that they will fall. They can withstand as much as 15 kg. The glass on the door is set in 2 layers, but during cooking it does not become hot, but only slightly warm, that is, they cannot be burned. When cooking in the oven, the light is on and you can see what happens inside. All dishes in the end are tasty and baked, for 1.5 years only positive emotions, our oven is very popular.

easy to bake, easy to operate

the thermal probe was useless

We were looking for an oven for a long time, but the BOEI 67250055 model, from Hans, hooked us with its design. The biggest advantage is that you don’t have to wash it at all, this whole process takes place on its own during cooking, all that is required of me is just to wipe it after. The cleaning system is called catalytic.

The kit comes with 2 good sheets with a non-stick coating. and a grill for chops, chicken and other things.

The maximum heating is possible up to 250 degrees. Installed 8 functions of heating the stove. The door is mirror. It does not heat up at all even at the maximum heating. The handles are recessed, there is a touch screen on which the clock is set and the oven operation indicators are displayed.

I can safely say that the oven makes me more than happy! I have no regrets about the purchase, I advise.

stylish. high-quality, cleaning, baking sheets are good

no grill and probe

I always choose a technique after carefully studying the information about it. I decided to take the oven from the Hansa company model BOEI68577. I like that there are recessed handles, and you can remove them even when the stove is working.

They are easy to manage, switch smoothly. There is a lock timer. There is also an electric probe, grille and as many as 3 sheets. I will dwell on the baking sheets in more detail, they are just wonderful, they are washed very well, even after fried meat. And by their structure they are quite unusual - cellular! Due to the fact that they consist of convex hexagons, all baking is perfectly baked.

The oven supports are equipped with 2 telescopic rails, but I do not use them often.

As for leaving, the glass is washed well, but the enamel is practically not washed, and I’m afraid to rub it with harsh chemistry.

many functions, retractable guides, sheets just a fairy tale, it cooks deliciously.

it does not wash well, when cooking, steam appears on the outside, it is difficult to set up the touch screen, the stove does not work without a clock