A comment
In August, he acquired a sink made of artificial stone Dr GANS manufactured by Florentin.
I didn’t doubt the strength, but, just in case, I protected it from falling into it dishes, cutlery, etc. I was happy about a good deep wash. In the yard in November and in you, in the morning I discover this!
The sink simply burst having received a through crack, through which, naturally, water seeps.
The manufacturer received the expected response to the complaint to the head of the complaint department (I must say very unprofessional!):
I consulted about your case with our chief technologist and the conclusion remains the same.
The systematic tests carried out at our enterprise allow us to state that in this case there was an application of excessive physical exertion (shock and / or falling of a heavy solid object in the cup of the product). It is under such loads that cracks with multidirectional rays are formed, the vertices of which indicate the place of impact or the place of application of force.
Excessive physical activity (the fall of heavy solid objects and / or shock) does not belong to production defects and are the responsibility of the consumer. There are no signs of manufacturing defects in this case.
On the face of a violation of the operating rules (Clause 5 of Section 5 of the Product Technical Certificate)
So dear customers, be more careful than me when choosing plumbing.
Of course, I will change the sink, but if I save at least one person from buying Florentine products, then it’s already good.
P.S. the recall is not customized; indignation is simple.
Minuses
Burst in a couple of months