A comment
This spring, I chose a mattress in my bedroom in a new apartment. And as usual, when you have experience, you understand that they don’t save on their backs. The last mattress from Shatura for 10 years was rather a disappointment, all the while it was scary in the middle.
In general - it was decided - we choose the best mattress on the market! I lay absolutely with all manufacturers in Moscow - and Ascona and Perrino and Consul and Ormatek, in general, really everything.
Even then, I saw Toris salons close and everyone told me that they were bankrupt, but my body liked the Egoist M1 mattress (retail 66t.r. with an 18% discount).
I ordered, they called saying that there was no 100% cotton, but then they did it later, they brought it and I forgot, because not yet moved, lies to himself and lies.
Next - I wanted to make the height of the berth according to the American standard - not 50 cm but 70 cm, because I’m used to that it’s much more convenient to get up without straining with a mess. with 50 cm on the other hand, it’s barely barely possible, because knees above 50 cm. Who came up with such a standard is still surprised. To do this, I made a special order for the bed, so that the height of the lat was 40 cm, so that the total height of the berth was 40 + 26 cm (declared thickness of the mattress) = 66 cm
And then, by chance looking at this lying sealed mattress, I decided to measure it.
Imagine my surprise when I saw that the thickness of this mattress was 65 tr. with nat latex, 7 zone orthopedic spring unit for 2000 springs per meter - only 20 (!!!) cm, like any ordinary mattress for 10 tr !!!
I began to write complaints - they answered me that I was measuring incorrectly, that a 1-2 cm difference was permissible.
I tried it right. Really not enough 6 (!!!) cm.
And what is asked, they did not report there?
How to sleep on such a defective mattress now, knowing that there is definitely a layer on two sides (I suspect the most expensive natural latex, I guess .... That is, I bought for 66t ... a folding bed! !!
And - lo and behold - on September 13th I received an answer that my mattress was recognized as a marriage and a new mattress would be made for me in 21 days (clarifying that the law is 45 days old).
What we have? Today is December 11 (it's 90 days, a minute)
I have neither a converted mattress nor money.
They also informed me that they did not have 100% cotton, and then they said that they could not make 100% cotton at all.
I, under all consumer protection laws, asked for a refund.
After that there was silence.
My order number is 0325/091
What infuriates me most is that even after the official recognition of a product as a marriage, no one even bothered to explain why
this happened, no one is trying to solve the problem, they simply stop responding to legal requirements !!!
It is impossible to get through on any phone, although the site is selling pre-sale Egoit M1 mattresses with an 18% discount for 66t.r. (160 to 200)
So I conclude - in vain I did not listen to everyone who discouraged buying a toris mattress, Perrino also has 2000 springs for
meter, thickness 35 cm and costs the same money.
I am very sorry that I contacted them and
NEVER FOR ANYTHING, BUY FROM THEM!
EVEN DO NOT LOOK AT THEIR PARTY.
ENAI - TORIS - THIS IS 100% DECEPTION, SELL, Ignorance, incompetence, misappropriation of alien funds and the issuance of COTS FOR
COOL MATTRESSES.
In the photo: A mattress with a declared thickness of 26 cm is actually 20 cm. There are probably no 2 layers of Latex of 3 cm (each at a price of 15t.r.)