Entrance Doors Elbor

At the end of November, he installed the door from Elbor. When installing, they promised to reinstall the internal panel in a week, but for now they set a temporary one, which I did not choose. (Specification to the Sale and Purchase Agreement No. 21681/18 of November 23, 2018, St. Petersburg). At first they were fed with promises that in a week the panel would come. Then in two. Then in three. A month later they reported that the panel was on the way. But she never arrived. They stopped calling. More than three months have passed, the panel has not been changed. I sent a message to the "director" on the site. Three weeks passed - no reaction. Horrible opinion about the company, Sharashkin office .... Do not mess with them

not

customer service company outweighs all the advantages of door quality

Good day to all! I was very pleased with the doors of Elbor. Always advised and praised everyone. I decided to put another door in the country, everything was fine until the handle was broken. The company’s response was very upset, warranty repair is not possible (factory closed), repair for money and not small. It’s very sad to hear that. What I will not recommend to others.

Beautiful, good noise isolation. Large selection of models.

The service is terrible.

Good day to all and good mood =) I looked for where you can leave a review and decided that this site is just right!

The Elbor door was put to us in November. Concluded in a company store. I remember there were no problems with metering and installation. Installation masters arrived on the third day after the call.

The cost has changed a bit, it turns out that the rise to the floor and the dismantling of the old door is a separate fad, they forgot to warn us about it ... After installation, they noticed that the handle clicks when pressed, asked to be eliminated - they were eliminated, but somehow not very willingly ... But the door itself is like in a fairy tale, which says about the princess’s castle and the huge doors guarding her peace))))

Massive and reliable.

They did not warn about the separate cost of raising to the floor.

Good evening! I want to share my opinion about the doors of Elbor. Before giving birth, they decided to make cosmetic repairs.

The final stage of steel - the door, we had two, the second wooden. The corridor is small and I wanted to put one good door instead of two, so that it was at least a little more spacious.The Elbor company did not disappoint us in anything: quickly, stylishly and beautifully, which is of great importance now - powerful armor.

Pleased! The price is loyal! One point that I want to mention is the gate valve, which closes from the inside. Now there are no particular problems, but when the child grows up, he will be able to playfully close when, for example, I go to throw out the garbage. But we were reassured that it could be disabled for a while. I hope so.

The price is loyal, fast, stylish and beautiful.

Not

I took the model Lux. Doors Elbor are not bad, there are pros and cons.

I want to say that the door is still standing. I looked at the doors in other companies, nothing came up.

1. The strength of the entire structure (locking devices around the perimeter)
2. A good selection of finishes
3. Doors are ready, did not wait

1. The door is not cheap, 40000r. without installation
2. The accessories are pretty standard, simple
3. Calling the hotline is almost not realistic.

Contract number— 16008/18; 16008/18; 16004/18. Disgusting management, boorish attitude towards the client. Lack of focus on the implementation of the contract. The key sticks in the lock, stuck after the first attempt to open the door, for 3 days.

On the part of employees, sheer rudeness! The answer to the question “when will the warranty work be completed?” - within 15 days! The door to the non-residential building, waited 10 hours for a call on the street, left. Nobody cares! As I understand it, this marriage is personally mine and should repair it myself! A certain Mikhail had to contact on the issue of repair — there were no calls. Again a lie!

Tomorrow I will again call your wonderful company and speak with employees who know nothing and are not responsible for anything, whose sole purpose is to find someone to whom the call can be transferred. I am ashamed of such a low level of training of specialists in Russian companies.

Not

Rudeness. Lack of desire and ability to comply with contractual obligations. No guarantees, continuous promises, lies!

I’m sitting for the third month in an apartment with a scattered entrance without a portal. After installing the door, it turned out that the portal was not brought and they were not in stock. Attempts to call the call center rarely end in success, no one wants to solve the problem, they promise to "sort it out and call back." Contract 12026/18.

Quick arrival of the measurer and installer

The portal has not been installed for 2 months, you can’t reach the call center, no one can solve the client’s problem, complete irresponsibility and a mess in the service and complaints service.

Faced the company Elbor.
The result - I do not wish the enemy either.

Order of the measurer. We agree on Thursday 16.08.18. On Wednesday, a call asking me to confirm that I expect a measurer on Friday.
As a result, the transfer to measurement on Monday 20.08.

Based on the results of the surveyor’s visit, I place an order to install the door on 25.08. I get confirmation that the installation will take place.
I’m rescheduling everything from this weekend in advance. On Thursday 23.08 I get a call that there will be no installation. there is no film I ordered for door trim. Quickly choose another film. I’m calling to change the order to arrange installation for the agreed dates - it turns out that installation is not possible due to the lack of a door.

On Monday, August 27, I get a call that my door is ready and they can install it on August 29. Please transfer the installation to Friday 31.08.
Again, I clean everything from Friday and on Thursday I find out that there will be no installation. After another painful call, we agreed that the installation of the door was 02.09, and the installation of the portal was 03.09.

I took a day off on 03. The door 02.09, on Sunday, installed. They said they were waiting for a call from the portal installation masters.

As of the morning of September 3, there were no calls. He began to call himself - they said that the installation in the afternoon.
In the afternoon, after long ordeals with dialing, switching, call breakdowns, etc. I found out that there will be no installation today and I don’t take the deadlines.

As a result, I have an installed door, a torn entrance to the apartment, and unknown completion dates.

Alexey Tumanov
Contract 14299/18

I do not see

Failure to meet deadlines. Irresponsibility.

Good day! They installed the ELBOR door in 2015. the upper lock has now broken, but they answered on the hot line that the guarantee for the lock you have written does not apply !!! With both locks of your production !! The site beautifully indicated guarantee for locks-6 years! Do not believe !!! In the event of a breakdown, excuses are found that this is only for the locks of their production, and for third-party manufacturers only 1 year.

The agreement indicates: locks main-elbor ruby ​​1.08.31 and additional-elbor lapis lazuli 1.01.07. The contract and all checks are available. With good quality production, installation, such a service spoils everything! I called the hotline, wrote to the site, the director, only promises to call back within 3 business days, they have already passed. I am outraged and write about such dishonesty everywhere. Contract No. 3614/15 of April 25, 2015 Natalya Evgenievna

The delivered and installed door is in accordance with the order.

Negative of communication with managers, only promises to call back, which are forgotten about, false information on the site about guarantees.

We didn’t like anything .. put the door down I’ll take off the photo ... the installs set it up just full of pipets ... they say they can, yes, of course, but we can’t push on Friday .. well, we can .. the call on Thursday can be tomorrow to come ..we certainly ..but we can’t do it again .. give it a week and so on for 2 weeks ... but in the end we put some kind of blunders ... all in the glue ... I’ll take off the photo below too ... it’s touching the castle. .Call us answer we will come back in a month .... the point is now they come denyuzhku they got ahead ... contract 18353/17 from 08.10 2017 4

No pluses at all

Sellers simply bred .. installers do their job blundering ... money ahead