Kitchens of Lorena

I approached the choice of kitchen thoroughly, I did not want to change the kitchen after a few years. Still, life experience suggests that the avaricious pays twice. I turned to Loren’s salon on Krestinsky 63a on the recommendation of a neighbor. The head of the salon, Maria, told me so much in detail that I did not want to go anywhere. Yes, and the kitchen in the cabin was very pleased, it feels that they are made to last. I was struck by a countertop that floats in water and does not get wet, sort of like a special bonding technology. I used to have a countertop with rounded edges, but here it is different. I liked the wood kitchen, it looks very natural. Maria made me a great offer, and in the end, I ordered a kitchen and dining table for 104,000 rubles, as well as Hansa appliances for 36,000 rubles. I'm glad! In the kitchen I have such a wonderful drawer under the oven, it is large and roomy. Everything closes easily and silently. I liked that I can rearrange the shelves in the closet on my own. In the old kitchen, I could not do this and it was not convenient. We arrived and installed everything quickly. The equipment is also connected. I had additional expenses. My son connected water in the evening and that’s all, I’m a user! I have a good impression of the buying process and the kitchen itself. Lorena - well done!

beautiful kitchens in the cabin, high-quality, competent and friendly staff.

not yet discovered.

I believe in luck! It is important to get to conscientious professionals.

12/22/18 ordered a kitchen set in "Lorena" on Lenin, 73 in the city of Nizhny Tagil. The consultant Nina Knyazeva drew up a competent, clear-cut project, according to my desire, and selected materials and accessories. All her suggestions hit the target and were approved by me.

02/26/19 The headset has been installed. Installation wizard Dmitry worked all day, performed his work efficiently, with a soul.

After 2.5 months of operating my kitchen, I want to say that I am happy. He is very high quality, beautiful, such as I wanted. Lorena kitchens are well worth the money and worth the wait.

Thanks to every person who works for the benefit of this wonderful company LLC TD Miasskie kuchny and, of course, to his person.

"Lorena" on Lenin, 73 Shadrina N.V.

You make people happy. Good luck to you!

Quality for many years.

Not found.

Contract number 255-289 of 02/07/2019

So, I ordered a kitchen in this salon.The degree of courtesy of the manager Natalia was simply amazing. From all sides we were advised, everything seemed so simple. We paid, we are waiting. This is where it started. 3 times Natalia called me with the words "Sorry, I just found my cant in the drawings, we can fix it like that." Okay, well, it happens, it’s good that I recognized the mistakes and we corrected everything, I thought naively.

Then the young lady calls me and in a languid voice informs that everything is ready, will arrive on Thursday, and will be installed on Friday and Saturday. All cases are canceled, but ... no one came. The manager did not pick up the phone until Sunday. To the expressed dissatisfaction, she replied that she did not know anything, but she would figure it out. Perfectly. A week later, finally brought. And ... it began.

The section for the hood was made incorrectly, it cannot be installed. The measurements were made incorrectly, I had to cut out part of the shelf (it is good that the assemblers did this on the spot and very carefully). Then we began to put the washer in its place (a special opening was left under it, Natalia measured its dimensions using the instructions for our washer, where the dimensions are written).

As a result, she does not fit. We call Natalia, in response - so all the built-in appliances without a cover are inserted, remove the cover and everything is fine. They took off. there is an opening of 3 cm. It looks awful. They promised us to put some kind of “board” there in order to close the opening. I don’t know yet how the matter will end, because from them it is neither a rumor nor a spirit. For the middle of May, the kitchen has not been completed, there is no hood (

On the quality of the kitchen, in general, there are no complaints so far, but so far little time has passed. The section for the washed dishes was upset, the dryer was not at all the same as at the exhibition, and we were not told that it would be different. And she is not beautiful.

The backs are still surprising, it’s just quite cardboard, any drop of water leaves swollen traces. For the section where the water will certainly fall - this is strange (
So, the kitchen cost almost 350 thousand, regretted a million times that she turned to Lorena.
Probably to be continued (

Perhaps the quality itself, but this is not yet accurate.

Service, cost, terms, staff, the factory itself, where they can not do something according to the correct drawing.

We turned to the Lorena salon in Yekaterinburg, MC EMA on the recommendation of friends and are very pleased with the result.
We worked with the designer Anna, I really liked the competent approach to the development of my kitchen, took into account absolutely all my wishes.

Anna suggested using facades from the eco-veneer of Lorena’s own production, look natural and easy to care for.

Immediately along with the kitchen set, we ordered home appliances, Anna picked up a Smeg kit for us at a special price, it was very nice to get a good discount.

We also bought a dining area in the cabin, it is very convenient, because you do not need to run around and look for a table that would fit the kitchen. Everything looks harmonious.

The installers and delivery worked at 5 +. Everything is clear, on time, without comment.

Thanks to Lorena and especially our designer Anna.

I recommend to everyone!

Attitude.
Selection and quality of materials.
The fact that you can purchase both equipment and the dining area in one place.

Not detected.

I ordered a kitchen set under the agreement 225-331 from the manufacturer Loren in Ufa, a salon in the Parus shopping center, Elegant collection 29.01.18. In connection with the repair, the kitchen was installed on 29.05.18 g. In early August, i.e.2 months after the start of use, I found on one of the doors a swelling and peeling of the film. I called a company representative who came on August 21 and examined the flaw. They gave me the answer almost 1.5 months later (they only work expeditiously at the stage of concluding an agreement with them), after my many calls, the essence of which boils down to one - you didn’t use the furniture correctly and you are to blame.

At the conclusion of the contract, you are given a Talmud, which you must sign - and it says that the kitchen should not have contact with water, and if this happened, immediately wipe it with a dry rag. The swelling of the door took place where there was a drying dish. I put the dishes in the dryer after the water drains and it dries on the wing for washing dishes, this door is also constantly open, because it is located against the wall and it is more convenient for me.

When a company representative came for an inspection, he immediately said that there was apparently not enough glue on this site, so there was a swelling, but the company's lawyers think differently. Negative reviews on your site do not expose. Now I am collecting documents in court.

Beautiful until defects

Lack of warranty

The countertop in the first year all peeled off! They cut their hands about their label and did not even hear an apology! Kitchens are not even elementary safety! The plant responded to the claim that after installing the kitchen you signed the act, which means there can be no complaints! And the fact that there are still concepts as a guarantee and a factory defect as a result of which the iron letter from their label shit opened up their whole hand out of it does not care like their customers, if only to sell! But in fact, only advertising, and the quality heh ... I

Not

Price, quality, attitude

Good day!

I would like to leave a negative review about the work of the branch in the city
Kirov Lenin 205

The bottom line is, some time ago my wife and I turned to this
branch in order to acquire a kitchen (Large U-shaped kitchen with
built-in appliances) the manager approached us quite politely and
he kindly told everything, showed samples, revealed all our needs, we made a plan with a plan for a raging kitchen, after which he said that the first sketch project would be ready in 2 weeks.

We liked everything, arranged the deadlines and we left all the contacts and left to wait. After 2 weeks, no one called us (Well, we think who doesn’t happen to them, they may have a lot of work, they’re busy) We call ourselves, explain the situation, which the girl manager apologized for a long time, explained that someone left there, didn’t pass something on but now since we called again they will make a new project and they will call us back exactly two weeks later.

Two weeks passed, no one called us back. Well, I think it makes no sense to call, we must go to them. I come, say hello, quite politely trying to explain the situation (as it later became clear to the head of the sales department Ulyana). After some time, she begins to search for the primary sketch, but finds nothing, she sets a million
new questions, such as what, where, when, immediately begins to sell me everything
in a new way. (Because I didn’t find anything, although exactly a month has passed since the first visit)

Everything would be fine with whom it doesn’t happen, but most of all it struck me that when
expressed his dissatisfaction with the quality of the work of this branch, to me
stated that "We do not run after customers."

Of course, I’m very glad that in your organization there is a flurry of orders and you
work for wear. But I estimated my kitchen in the region of 250,000 tr
agree the money is not small! Many manufacturers are fighting for each
client, and they told us that "We do not run for customers."

As a free advice I would like to offer your branch
great slogan "We do not run for customers." with your slogan
sales will increase at times.

thanks

Not

Without a responsible approach to customers.

Be sure to check all the sizes that they write to you. I ordered the kitchen in Tula, after the "gauges" from the salon, which were not the installers, but the sellers themselves, I found a dozen jambs and still did not take into account everything. They don’t accept claims on the installation curve, they just dynamite (I’ve been charged for complaint for half a year, first in Tula then in Miass), collectors in Tula are not professionals, they installed poorly, the gap between the kitchen and the wall. They did not bring everything that was in the order. I know that there are a lot of shoals along Lorena in Tula, I am looking for victims for a class action, write to gaz-remont-msk@mail.ru.

design

Expensive, poor quality staff, do not respond to complaints, after receiving the money you are no longer interested in them with your problems.

I bought a kitchen in LOREN, the contract of February this year, + hood
There are no problems in the kitchen, everything suits. But with a cooker hood problem.

1) during the initial installation it turned out that the glass was larger than necessary, after which there was a three-week waiting for the delivery of new glass.
2) after the new glass was installed, I signed the acceptance certificate, and already in the evening I returned from work and found that there were deep parallel scratches on the inner hood of the hood (they are visible only under electric lighting, so I did not see them when receiving).
3) after writing the claim, a representative of the LORENA service came to me and examined the hood and said: “yes, obviously there are burrs on the box, and this should be a warranty case.” With him we signed the act of troubleshooting, and accordingly I began to wait for an answer.
4) 05/19/2017 I received an answer stating that my claim was refused, on the basis of the act of initial acceptance.

With the following text:

"Dear Oleg Alexandrovich!
Thank you for choosing Lorena furniture. At your request, we can explain the following:
In accordance with the concluded contract No.CO09-2362, a JET AIR LEILA air purifier was handed to you. When installing the product, it turned out that the size of the glass of the air purifier does not match the order.
This discrepancy was eliminated by the seller within the time stipulated by the Law of the Russian Federation "On Protection of Consumer Rights".

According to the concluded agreement, upon completion of the installation, the goods are inspected by the parties to determine the presence of defects and damages, after which an act to eliminate the defects is signed.
04/27/2017 according to the act on the elimination of defects in complaint No. 8962, the seller eliminated the defects, and the buyer accepted work to eliminate them. The buyer has no comments on the quality of the goods, their installation, and work to eliminate defects, as evidenced by your signature on the act.
Based on the foregoing, we can conclude that at the time of adoption of the installation of the air purifier 04/27/2017. there were no defects in the form of scratches in the product, therefore, these defects arose after the installation of the goods.

In accordance with paragraph3.9 of the concluded contract, the seller is not responsible for damage and defects that occurred after the transfer of goods. "

The defect, as I already wrote, is visible only under certain lighting conditions, and at the time of installation I did not have the opportunity to see it.

Installation of the hood was carried out by LOREN. I informed my manager about the damage that same evening, as soon as I got home, and wrote a complaint the next day.

It seemed to me that a company with such a big name should be able to admit its mistakes. Very disappointed with this attitude.

The kitchens themselves

Customer focus, after-sales service

At the beginning of August 2016, after a long walk around furniture salons, I, to my misfortune, stopped in the kitchen from Loren's company. We made measurements, a sketch ... Everything went well, in the cabin everyone was very friendly, polite ....., but exactly until the moment I made the full amount of money. As soon as they brought in and installed the kitchen, I found a lot of marriage (the film from the facades was peeling off, the top drawer was with a huge crack, it felt like it was about to fall apart) I informed the salon staff about this. There I was told that an appraiser would come to me tomorrow and fix everything.

In fact, I had to wait for his week and only after my repeated calls did he finally arrive. And he suggested (absurdity!) To glue the facades with almost “moment” glue (kitchen for 200 tr !!!!!), in general, I still insisted on making new facades and a drawer, I waited 45 days. During this time, none of the representatives of Loren’s company ever called me! In short, at 45 days they did not meet, brought back later. This time without marriage. During the installation of the box, an emergency occurred (oh horror !!!!) - the cover of one of the shelves broke off! To this I was told in the cabin that I had to wait another 45 days! To my question "if something else happens in 45 days, I still have to wait 45 days .... and so on ad infinitum ???" They answered me "you will wait as many times as you like, because this is all spelled out in the contract. Moreover, it was said in an absolutely" boorish "tone.

I turned to the Consumer Rights Protection Department, wrote a complaint, but alas, unfortunately, after 15 days, there is no answer. Apparently the employees of Loren’s company have not written the law. Today is December 15th, I can say, I still have not received the kitchen in proper form! It is unfortunate that such a large company is treating its customers like that! Kitchens are still not worth 20 thousand! So far, I have not even received any apology for the inconvenience! I bought a kitchen in the Open mainland of Nizhny Novgorod! I really regretted that I turned to this salon!

Beautiful kitchen

The quality is clearly lame, the service and customer service is terrible!