Enley's Kitchens

November 9, 2018 bought a kitchen at your representative office of Saratov (Saratov, Rakhova St., 15. This is the biggest mistake of the past year. Contract number 114, executed on the husband. A kitchen worth 276500 (a hood was a gift). And this is the only part in the story that went smoothly. Then the nightmare began.

The installation was supposed to be planned in December, but on our initiative was postponed to January. On the appointed day, the kitchen arrived at the installation address, but due to the fact that the freight elevator was broken literally 10 minutes before the furniture makers arrived (the new building and the local builders were not using the freight elevator correctly), the furniture was postponed for 2 days.

The second attempt was successful and all the boxes on the elevator were successfully delivered to the 25th floor and assembly began. Unfortunately, one of the drawers (under the hob) came completely broken. Those. absolutely all sides were damaged, which was recorded by furniture assemblers.

It also turned out that our communications to the dishwasher were not correctly brought in (they had to be brought out nearby, which was fixed the next day, this did not affect the installation, since the dishwasher should be fixed to neighboring drawers, and the adjacent drawer should just the one that came broken).

Also for some reason there was no rail closing the gap between the 2nd and 3rd level of boxes. According to the furniture makers, it should not be here. A defect was found on one of the facades, it is almost invisible, but it is felt to the touch. In general, this is a small speck of dust under the enamel, just where the handle is. It is practically invisible, but each time you open the door you feel it and there are suspicions that it will then fall off, leaving a hole in the enamel.

Attempts to contact someone from the furniture store were unsuccessful (it was working time) and the kitchen was not fully assembled. And the furniture makers said they would contact me, saying that the box would need to be waited until it arrived from the factory (I refused that they would collect this box from their materials, sacrificing a slight color difference. And that was suggested !!! !).

The next day they did not call me, and after a day they did not call, and to be honest, we had repairs, and I was not up to it. = (I sounded the alarm after 2 weeks, finally getting through to Galina (the girl with whom the kitchen project was discussed and the contract was drawn up - an elusive girl, as it turned out, after the kitchen was paid). And expressing his indignation on this issue (neither call, this is customer focus ????), it turns out that the locker has already arrived and will contact me today to coordinate the installation and arrival of the expert (to look at the cabinet facade) and the rail, of course, has come and will also be installed.

Really called and made an appointment next week. They called in the morning and said that they would be with me somewhere in the afternoon. Having taken leave from work (having lost about 1,500 rubles), I waited at the apartment. I waited - arrived at 17.15))). And even this I can miss and not pay attention to such punctuality, but the fact is that they arrived without a bar !!! and without the bottom of a broken box !!!, saying that they will take from the old. HE WAS DAMAGED !!! There were cracks where the chopiks stood and my bewilderment on my face did not stop the furniture makers from saying that "Yes, it will not be visible there."

Sorry, but for a kitchen worth 276,500 rubles, I would like some other relationship. In general .. the kitchen remained unchanged. Namely, without a dishwasher, without a cabinet under the hob and without a rail.

Having come PERSONALLY to the store and seeing Galina, they apologized to me and said that after 3-4 days everything would come from the factory and be installed.

Assigned to a new date - 12.02. The furniture makers came this time without being late.
An expert came and said that this garbage is an acceptable marriage from the factory and I will stay with him))). The only thing I wanted was to never meet with the employees of this organization again. Set the hob, set the dishwasher and set the bar. The bar was set not on the same level with the facades and crooked, redid, but still there were uneven gaps. What is the result:
I am enclosing a photo of an outlet that has been cut for hoods. Employees say this is normal. I have doubts about it.

I am enclosing a photo of a plank that has uneven gaps. Also, a white strip was noticed on the countertop, which does not rub off (I suspect that it was left from the jigsaw when the sink was cut out, I forgot to photograph = (). Furniture makers suggested I paint it on my own.))))))

I definitely will not recommend anyone contact this sharazhka.
I do not know how in other cities. But it’s better not to go to the Saratov branch! You should not get involved with such guys, because - IT IS IMPOSSIBLE TO WORK. I am sure of that. Or at least claim that it is an elite kitchen. I’d better buy a kitchen in ikea. Would save 100,000 for sure. ) There, too, the project was considered. Self-assembly scared. But with such an assembly as that of ENLEY. Better yourself).

The speed of conclusion of the transaction)

- Paid, they forgot about you.
- Not the punctuality of collectors.
- Hacky assembly.
- managers are not very into the situation and turn a blind eye to minor flaws.

Good day. dear readers.

I decided to leave a review on my own.

In 2014, summer took the apartment and naturally began the repair (overhaul), in September, when I entered the apartment (by my estimate, about 1.5 months remained) I ordered the kitchen in Enley’s saloon for a 40-year victory in Tolyatti. It’s clear that they chose both in terms of quality and layout - in this I trusted my wife - all the same, it’s more important for her,

Generally further ..

We were informed about all stages when the order for production was received and when it comes out and when in the warehouse, etc.

In general, we did everything on time and were already ready for installation, but our builders failed us, as a result, the repair was delayed for another month.

The consultant explained the situation, the guys listened, sympathized and said that this happens. As soon as the apartment was ready for three days, I said that I was ready to install, agreed on the time, brought it up, installed it, everything was very friendly, I was not bothered, everything was neat. They took the kitchen with his wife ..- were very pleased. The warranty was voiced for 5 years, 25 years for hardware, for me it was another plus. I called the salon in 2016 before the new year - the loops either sagged or weakened in general, clarified the essence of the issue, they said the application was accepted, we will call you back.

The day after the call the guy arrived in the hands of a suitcase, introduced himself as an employee of the salon, pleasant polite. Within an hour, I adjusted all the facades, changed the loop, explained that this happens and that adjustment is free is a guarantee, congratulated on the upcoming NG and left. I wanted to treat him with something.

Summary - I recommend both the company and the kitchens they make - it is clear that the guys know their products and are even proud of somewhere. Good luck and prosperity

Service

did not notice

They made repairs in the apartment - they needed a new kitchen. I was in many salons, but there was no option that I wanted - so inexpensive and stylish and high quality. I found what I was looking for in the “Planet of furniture” in the salon of “Enli's Kitchen” (I forgot to write that the city is Togliatti). I would like to note the competent work and the friendliness of the designers, they drew up a project for me, they all told and showed me. They responded quickly to my comments and edits. The kitchen was brought to me a little later, but I was warned in advance that this was possible. I was not in a hurry with my repair. They brought it - everything is well and neatly packed. The assembler professionally and quickly assembled my kitchen. Now every day she makes me happy. Thank you "Enley"!

Style, quality, service in the cabin

I did not notice

I ordered a kitchen in Tolyatti, in Megamebel. The salon took into account all my wishes, did not begin to impose expensive mechanisms and components - they were advised both practical and not too expensive. Everything - from the sketch to the production went surprisingly quickly - delivered even faster than promised. I would like, of course, cheaper. But I am willing to pay, the quality of the furniture is good. The collector assembled carefully.

kitchen quality, build quality, design

no special comments

I ordered a kitchen for mom. I ordered it in Togliatti, in Enley’s salon in Megamebel. I liked the work of the girls designers, talked kindly, took into account all the wishes and gave a lot of useful advice. My mother and I initially came with our project - it turned out that we simply did not take into account a lot from ignorance. The kitchen was waiting for a month and a half, it was made faster than my mother had finished the repair. Special thanks for the work to the collector Sergey - to fit under our curved walls was still that task. Mom is very happy with the kitchen! Soon, when I finish the repair, I will buy a kitchen in Enley.

Competent designers, excellent quality of the kitchen itself, quality assembly, delivery time pleased

did not notice any flaws

I am pleased to share my experience of cooperation with the factory "ENLI", Togliatti.

First of all, I would like to note the high level of work with the client: a polite, responsive, experienced manager (Anna worked with us) offered an excellent kitchen design that fully corresponded to our desires in style and functionality.

It is also worth mentioning about the quality of the assembly: professional performance, the work of the assembler can only be admired.

And, of course, the quality of the kitchen set itself (facade, accessories, mechanisms, etc.) is beyond praise.

The kitchen is in operation for a long time, for which there were no complaints.
So, with full responsibility, we recommend the factory "ENLEY" !!!

Workmanship, build quality, excellent design, customer service at the highest level.

Are absent.

I ordered the kitchen in the salon on the street of 40 years of Victory in Togliatti. Very beautiful large lounge, respectively, the choice. In fact, there were even more models than I thought. The designers' competent approach helped a lot in choosing, they explained everything, told, picked up the materials. Together they drew a sketch, even more beautiful and comfortable than I expected. Everything fit, although the kitchen is not big. They made a discount, there was a promotion for the Fresh model, which I liked. After the contract, announced the dates, ordered in March, oriented readiness for early May. As a result, they were detained, they said because of the holidays. When they finally brought it, they collected it for two days, there were not enough bars. In the end, when it was time for the change, I found fault, checked everything to the smallest detail. I really liked the result, despite the delay. High-quality assembly, convenient to use drawers, everything fits. Thanks to Elena for the design and the interior builder for the quality!

very high quality furniture and fittings

delays in manufacturing time

The headset ordered in March this year due to problems with an ENLI dealer was installed by Warsaw only about a month ago. The dealer simply went broke, as it turned out later, when he took the money he was not even going to do anything and transfer the order to the factory. Thanks to the factory ENLI for not leaving us in trouble and making the kitchen for half the price, I can’t even believe that there are still such responsible people! Despite the hassle, I'm glad that I waited, it's worth it! It looks stylish and neat, everything is very high quality and obviously will last more than one year. I wish only good dealers in the future and success to the ENLI factory! Thanks for the excellent cuisine !!!!!!

Design, quality, a very responsible factory that will never leave its customers

A bankrupt dealer who, under the pretext of bankruptcy, did not want to do anything. Now, as I understand it, the contract with him is terminated.

Facts, only facts and nothing but facts.

The RE-59 contract was concluded on August 18, 2015 at the "company", recommended by the factory of the dealer Enley Roomer at Avtozavodskaya. Chipboard drawers and part of the facades were brought on December 29, 2015. Missing facades (most) on February 13, 2016. The countertop was installed on March 16, 2016. In mid-April 2016, the factory sent the last detail of the Thames kitchen - a corner (she went to the salon to pick it up). The delivery time for the kitchen under the contract was October 24-28, 2015.

Accordingly, until February 13, 2016 she lived without a washing machine and a refrigerator - it was impossible to establish, because there were no facades. Until March 16, 2016 she lived without water in the kitchen - there was nowhere to cut a sink in. And the gas panel was on the boards.

At first, the Enley factory lied, echoing the dealer that the facades were stuck at customs. Only on November 23, 2015, she admitted that the dealer did not pay for the order at all. It took a lot of time and nerves, negotiations in a 3-way format between the factory, the dealer and me at the FurnitureExpo exhibition at the end of November, the factory letter of guarantee, my 100% payment of the order in early December to “knock out” the kitchen from the factory and dealer.

And all this torment for more than half a million rubles. The dealer owed me about 70,000 rubles of penalty for disruption of the delivery time.

Strange dealership policy at the factory. Knowing about the problems with paying Kirichenko P. orders (from 3 stores in Moscow) since October 2015, and, perhaps, earlier, the factory allowed him to fool people until the end of March 2016. And then she appeared in the role of “savior”. Moreover, this is not the first scandal with a Moscow dealer: something similar happened with a dealer in Mebelsiti (Dmitrov highway) in the fall of 2014, who collected money and disappeared. And the factory “advised” to file complaints with the court and the police.

Until now, this Pavel Kirichenko (LLC Mebeltorg, LLC Enly Capital) is listed on the website of the factory Enley as an official dealer with his Belwood salon on Varshavskoye Shosse.
Draw your own conclusions.

Design

The dishonesty and lies of the dealer, the "illegibility in the communications" of the factory

Dear customers! Never buy the kitchen of this company! Our order PP23, in October 2014 we entered into an agreement for the supply of kitchens, the full contribution was made, employee Irina Ryabova smiled sweetly and said that we would have a kitchen in early January! Today, 04/27/2016, there is no kitchen! The company from which the company OOO Mebeltorg, in the person of General Director Pavel Kirichenko, worked, according to the director himself, began to go bankrupt and bears no obligations! Zelyuk Andrey introduced himself, he just says, but now pay us and we will supply everything! Kirichenko also says pay more! Do we have people in the country ?! When calculating the kitchen, Irina Ryabova made a mistake in calculating, with which we, not the company, are now wasting our time and trying to finish what the above gentlemen have done! At the same time, Paul still calls himself an honest man! There are a lot of true negative reviews on the Internet! If you do not believe me, call all I will explain! The names of the companies change, after OOO Mebeltorg, they became LLC Enly Capital, now supposedly from the factory, this is all a divorce, they will take the money and forget about you! My phone number: 8-909-923-68-83! I will write everywhere and always with a free minute so that these kitchens cease to be produced at all!

They just don't exist

In all