A comment
In the beginning, when the money is still in your pocket - at the design stage, they are treated to chocolates. And when the order has already been made and paid, the kitchen has been delivered and installed and there are complaints, the salon sends it to the after-sales service, and the after-sales service sends it to the salon. As a result: "the management decided to refuse."
But first things first. The kitchen was ordered in the salon on Volgogradsky Prospekt. Order No. 0103/0419 / 05K. Consultant Loseva Oksana. They chose a kitchen, a countertop to it, refused the curb (to the countertop), because all these borders in the cabin were of low quality (plastic baseboard with a roll of cheap plastic insert). We decided to buy one-piece heavy and high-quality elsewhere for 704 rubles. By the way, in "Stylish Kitchens" an attraction of unprecedented generosity is now taking place. Wretched border to the countertop for 4800 rubles. (124 rubles in Leroy Merlin) are sold at a 50% discount for 2400 rubles.
But! If you do not buy a border, then you lose the guarantee on the countertop. Although why the warranty is lost? Establishes the countertop and better curb their own service. If you do not buy a mixer from them, then the sink is not installed and all accessories for it need to be bought separately. Although in stores, Blanco sinks come complete with accessories. I didn’t understand what is the connection between the mixer and the accessories for the sink. Since you do not let the company make money on the mixer, they take accessories out of the sink. And how else can you spoil the client?
The kitchen was brought on June 6, and with it the documents for the list of delivered items, including the curb that we did not order.
Immediately called the company. They said that the installers will pick up the curb.
June 7 and 8 installation. The installer said: "I never take anything, call the delivery service." Since our faucet (we did not order it in "stylish kitchens"), its installation costs 3800 rubles. The installer gave a list of what you need to buy - accessories for the sink and mix. I called the office. From the office they called the installer. It turns out that installing the mixer costs not 3800, but 2500 rubles. and all the components from the installer were in the car.
On June 9, I called the company again. The office switches to the service department, and the service department switches to the salon. They promised to call back on June 10. By the way, the service department answered the question why the washing is without accessories, they answered as follows: "We have it like that."
The next day no one called back. On the evening of June 10, I called the salon again. They promised to pass it on to management and sort it out. They said that they would ask our consultant Oksana whether she included a border in the order or not. Well, does someone really admit and say: "Yes, this is my mistake, I included the border in the order by mistake, write off the cost from me, deprive me of the bonus and generally fire me for the bad work."
Total. On June 11, they phoned from the company and said: "Management decided to refuse, because the border has already been cut to your individual size."
That's how the company solves its mistakes at the expense of the client. I have the cost of ordering a kitchen in the amount of 325,107 rubles, including a sink, washing machine and hob (I did not order an oven and dishwasher) and the company refused to return the money for the curb, the real price of which is RETAIL 124 rubles. Otherwise, the company would probably incur losses.
"Stylish kitchens" I do not recommend to anyone. There is no point in overpaying.For a high price does not cost anything. Professionalism, mentality and attitude towards the client are the same as in cheap companies. Deception and tricks in everything.
pros
Short lead time for the kitchen
Minuses
Lies at every step from the side of the call center, designer, installer.
A hidden form of withdrawing money - they add to the order the unnecessary and vice versa they withdraw the already paid.