Kitchens Stolplit

They bought a kitchen, not only that it was brought at night, but still not complete, when contacting the store for a long time, there were no extreme and responsible persons tossed from phone to phone, the issue of returning the marriage was not decided for which we were accused of all mortal sins .

Not

Attitude towards customers, rudeness

I bought a sofa in Stolplit, after six months of use ecoskin got off, and in a place where there is no contact at all, friction ... I sent it to the country, and a new one with fabric upholstery ordered a shop in Bestmebel. They brought in on time, it costs the third month, survived the invasion of guests. Everything is super.

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Our happiness is that we ordered the kitchen in the company of Toros. We were pleasantly surprised by the quality and quick assembly. It can be seen that the guys are interested in the process of their work from the sketch to the implementation of the assembly itself. Thank you to our designer for recommending them specifically. Nick's model is love at first sight, warm colors that warm our soul)).

Quality, quick assembly, German hardware.

Not

I paid for the kitchen on January 28, 2019. In the store, the manager was smiling and attentive, I was given a 20 percent discount. She promised that assembly would be done in 1 day, at a time convenient for me. After 2 days, they called me from the company and said that the order was formed and asked when it was possible to deliver. I named the date February 1st. The kitchen was brought on February 1, and on the same day the collector began to collect it. He collected the cabinets and was supposed to come the next day, but I saw a defect on the small countertop - bloating, which I informed the collector about and the next day he wrote a complaint and said that now we had to wait for an exchange for a new one and stop collecting work. a week they brought in a new countertop, but it turned out to be some kind of shabby and I refused, I had to wait another 3 weeks, finally brought another one. And she was kind of shabby, but even without bloating, I agreed. But that's not all. When the assembler nevertheless assembled the kitchen and hung up the cabinets - then I saw that they were of different shades. In general, my opinion was that when they gave me a discount, they tried to discard defective components for me - the countertop, facades of a different color and the lower panel . They changed the facades of 2 pcs, but this was not immediately. Now 03/30/2019. That is, for 2 months they have been shaking my nerves. I do not recommend this company to you, it is a complete hassle for your money. The attitude towards the buyer after payment is boorish, slip the marriage and then wear out to change it.

not

full, boorish attitude, prolonged deadlines and complaints

I ordered a kitchen, cabinet and sofa for almost 60 thousand. At the time of order confirmation, he refused the sofa (because he found it cheaper and better). They had to bring and install the kitchen on the same day, but at the last moment it turned out that the kitchen would be delivered in the evening, and the installer would not be able to come the next day and would have to wait another 4-5 days. Communicating with the operator (it takes about 40-60 minutes to get through to him), I additionally repeatedly told him that I was from the sofa. As a result, the day after installing the kitchen, for a reason I did not understand, they brought me a sofa (which I refused).

By coincidence, on the same day they had to bring a sofa from another company (my neighbor gave the money for the sofa), then they brought the second sofa ... As a result, I spent more than 500 minutes to get through to “pillar”, all my calls on by phone and electronically they ignore. No points were awarded for the purchase. I understood only one thing, as soon as you paid the money - they beat you and you have no more interest for the company. By the way, the kitchen, which costs 18644 on the site, in the end cost me 38500. This fraud scheme is very original. I do not advise to face these scams.

Quickly accept payment. Polite until payment is received. Beautiful and high-quality advertising. Promoted brand. Thanks to the collector guys for the good work.

* After payment, it is impossible to contact the operator faster than 40-60 minutes. Service at zero, they’ll just beat you
* Cheating in the date and time of delivery and assembly
* Many hidden moments for which you have to pay extra. Prices are not final (for example, buying a kitchen separately will have to buy a countertop, corners, other lotions). In this case, the price may increase by almost 2 times
* Your phone calls, e-mail mail will be ignored.
* All discounts, bonuses, points are a hoax. I didn’t accrue anything for payment of 60 thousand
* The pillar has partners to which they are not related (see comment)

I paid for the goods online, after 2 hours it turned out that I had to wait 3 days (although the site is available)
He demanded a refund, and this is where it started .... Either they do not pick up the phone, or they drop it, or .. "write a statement at the retail outlet ???" Very "convenient" - paid on the Internet, and now run around the city and look for where to write a statement. In the claims department, such a feeling, only Anton works (and he is inadequate).

not

a bunch of

I am writing in connection with the grossest errors in the installation of kitchen furniture, strict ignoring on the part of employees and constant deception. I wrote 2 letters with claims Gene. directors of two participating firms. Attached text and photos. How many more people can suffer because of an unacceptable attitude on their part?

What are the pros when complete disappointment.

No one is responsible for anything., The level of service is very low, throw everything to each other. Cheat and reassure to the last "stroke."

The kitchen, according to the contract number M30910 of November 19, 2016, was expected on December 7, 2016. December 8th, I first find out by calling 8495748-30-00 that the kitchen I ordered three !!! weeks ago they won’t bring it. The reason is simple - people quit in the delivery department (as explained to me), and they won’t bring the kitchen. I don’t even want to describe in our second language what I think of you (with a small letter). The only thing that comforts me is that you go the right way, deep into the large intestine, between half-popies, where you actually have a place.

Threat delivery department even could not notify in advance that the kitchen will not be brought. On the morning of December 8, the collectors called, saying we were going to collect the kitchen, which shows that the body is full of mess, the head does not know what the right hand is doing, and the left lives its own life.

pluses only when you come to give your money, for the rest there is forest and gully

the quality is absent, the client is always wrong, the furniture was not brought, no one is responsible for anything., quality standards are lame, the level of service is below the plinth

In general, I placed an order for the Istanbul 0-2 kitchen table at the end of August, after which I waited a week to receive the goods, on September 8 the order was delivered to me; September 9, it spread out and was horrified: the countertop consists of solid wood and tiles, I saw uneven joints of the tiles due to which the countertop is curved, and the tiled grout seems to be bitten by mice, because of this there are holes in which dirt gets and you can’t clean it ;

I wrote a complaint to the post office, promised to replace the countertop, call and inform;
As a result, no one called me, I had to call manager Daria myself and in return I received only rudeness; Until October 5, they promised to call and say the final date for the delivery of the countertop; when they told me “we will find out about the availability of goods in the warehouse, we’ll call back,” I exploded and informed me that I’m going to write a pre-trial note that I just heard “be sure to go there, yeah” and hung up ... cool ... service, quality is all "top notch"
General impression: Do not buy!

This company has no pluses!

Quality, service - all disgusting!

Better to see once !!!! (video below) Take a look !!!! Kitchen Anna. Ordered in August 2015, received in September as agreed !!! After assembly, they noticed that the countertop was chipped. Since it was dirty after the collectors, we did not notice this. Further more!!! The facade film has moved away, near the sink the countertop has swelled due to the fact that the collectors did not slip with sealant. The second time the mechanism of the sliding lockers breaks !! Again went to write a complaint !!! According to the complaint, those spare parts were brought back every now and then. In short, we have been suffering for the fifth month.

No loss of time for complaints !!!

Lost time for complaints